Online SBI and Usability

I had recently applied for Online SBI, and surprisingly I was handed the pre-printed internet banking user id and password instantly.

Quite happy, I tried to login after few days on, guess what…. it didn’t allowed me login showing “Invalid username or password.”

There is a link on login page “Trouble Logging In” which is nothing but a form mailer. The reason for this blog post is this “Trouble Logging In”

It asks for all the details in 6-7 fields like account number,email etc… after submitting the request, it threw me below error…

Where is all the data that I have entered….????


I do not understand, when will the people like those at Online SBI understand the user experience…